-
Business Process Review
Is your business verticle doing healthy? Let the Experts decide
Planning for a CRM transition / Makeover?
Let us help you discover facts, gather insights, enlist goals, define purpose and benefits of implementing a CRM Process through a Business Process Review
Understand as (it) is
Follow and document the current processes used, within the client organisation
Identify
Highlight gaps and redundancies in existing processes
Project To Be
re-engineer the identified processes in line with the best practices
Benefits of opting for a BPR Exercise:
A joint activity with high levels of ownership and responsibilities.
Enable Solid Senior Sponsorship from CXO level executives, Establish clear channels of communication and Participation from key users from relevant departments
-
The BPR Approach
A discovery phase with spirit of openness, exploration and contribution
Series of interactions with Top, Middle Management as well as executives
Conduct interviews, discussions and brainstorming sessions as well as hand-holding walk-through sessions
-
Interview Approach
Interview sessions with:
Role based open-ended Questions
Go through a detailed BPR Workbook process
Live walk-through of current systems by users
-
Focus on all areas
Finalize on:
Database Management – Fields and objects to be created during the implementation with a view to performance.
Integration – Does the system need to integrate with a backend system like SAP, Oracle, Tally, Telephony systems, etc.
Security and Administration – Profiles, roles, access control for each user type.
Reporting and Dashboards – These are key to provide information clients need to manage their business and take actionable insights.
-
Solution Mapping and Recommendation
A comprehensive collation of information collected, industry best practices analysis and expert advice. This results in:
Product recommendation
Solution Design Document
Scope of work and contract
How do you know if BPR is a success?
When you have a 100% clarity on project path – scope, timeline and cost
When product that is a solution fit has been identified
When you have a Transformation Blueprint that can be used by any Vendor
Customer Engagement Solution
Key Takeaways
A BPR exercise defines a clear path for your CRM transition along with a blueprint and solution document. A stated and documented Goal, Vision and the process to achieve them are published in this phase.
Set yourself on a fast track mode with a proven system for over millions of users across the globe. Take action NOW!