Extend timely support to all customers anywhere, anytime and across all channels seamlessly. Increase loyalty, retention and satisfaction.
Ensure timely resolution of every single issue with a single user interface
Attend – Analyze – Solve – Escalate – Resolve
Empower your service agents with relavent insights:
Every time you serve a customer, you’re being given an opportunity to strengthen your brand’s reputation. Customers expect personalized services on their terms across any channel from wherever they are; in their office, at home or on the go.
Being proactive and anticipating your customer's needs with personalized service will drive them to promote your brand.
Yet, for you to deliver on your company's brand promise, you need to stay connected with customers and know what works, what’s changing and what needs to change, with the power to respond to those shifts instantly.
Service automation is the key. Listen, analyze and resolve effectively.
Agent Access: Dynamic interface that contextually serves up the tools, guidance and data to your agents.
Case management: Manage cases faster & provide different levels of support with integrated knowledge bank.
Mobile service: Expand your resource pool & free your agents from their desk with the freedom of cloud and mobility.
Guided resolution: Increase agent effectiveness, ensure policy adherence with a proactive & process driven user experience.
Cross - Channel Service
Personalized interactions: Use real-time & historical insights to personalize every interaction
Consistent interactions: Deliver seamless & contextual experiences across web, social, chat, email, mobile & phone
Voice of the customer: Gain critical insight with feedback & surveys that provide general sentiment, transactional understanding & contextual feedback
Unified knowledge: Deliver the right answers at the right time across all service channels from a single source of truth
Authoring & permissions: Easily capture & publish knowledge from social channels, service interactions & experts
Analytics: Drive article efficiency & understand of how knowledge is being used to eliminate escalations
Automate actions with workflows
Automatically register all cases/ issues. Track turnaround time and have escalations and reminders based on logic and workflow.
Automate repeat tasks from sending follow-up emails to maintaining customer records and activities. Create and send Emails, Activities, Reminders, Service requests
The purpose of our existance is to enable companies to deliver intelligent customer engagement – resulting in amazing customer experiences. We do that via end-to-end customer engagement that is personalized, proactive and predictive.
Agents who are empowered with the context of the customer interaction and have access to resources they need to answer questions are going to be more effective and happier. In fact, happier agents are 2x more likely to deliver on CSAT, NPS and other important customer effort metrics.
Customer Engagement Solution
Set yourself on a fast track mode with a proven system for over millions of users across the globe. Take action NOW!